In an effort to continue to offer products at the lowest prices, we have instituted the following return policy. This policy is designed to benefit our customers by offering a speedy and dependable service in the event that a product needs to be exchanged or returned. By following the details listed below, you are ensured a quick resolution to the issue. If you have any questions at any time, please contact us.
1. Exchange: Within 14 days of the date of purchase, you may exchange the item. Customer is responsible for all shipping charges.
2. Return of Product: A 20% restocking fee will apply for all products that are returned without exchange. Return must take place within the first 14 days of the original order. All products must be in the same new unused condition they were originally shipped in and suitable for resale.
All returns must be approved by Tomar's KA-BAR Knives prior to the return being shipped. Please contact us to request Return Authorization information. You will be given a RMA# (return merchandise authorization number).
The return reason and any defective product information must be disclosed at that time. All returns will be inspected, and if valid, returns will be exchanged or a credit will be issued.
Exchanges can only be done within 14 days of the original order. If the product is of greater value the customer is responsible for the difference. If the product is of less value, a credit will be issued. The customer is required to return the original merchandise in unused condition with all original paperwork and documents enclosed with the original shipment. The merchandise must be returned using a traceable courier service. Tomar's KA-BAR Knives will not be responsible for any lost shipment of product being returned or exchanged. An RMA# must be used when exchanging merchandise. The customer is responsible for ALL shipping charges.
Return of Product can be done with in the first 14 days of the original order. An RMA# must be obtained when returning an item. The return will be inspected to assure it is not defective or damaged. The customer is responsible for ALL shipping charges. The customer is required to return the original merchandise in new unused condition with all original paperwork and documents enclosed with the original shipment. The merchandise must be returned using a traceable courier service. Tomar's KA-BAR Knives will not be responsible for any lost shipment of product being returned or exchanged.
Return Address:
Tomar's KA-BAR Knives
17 Romat Lane
Mooers, NY 12958
Please do not use our mailing address for returns or exchanges without first contacting us for an approved RMA number, packages that arrive without an approved RMA# are refused by security.
Return / Exchange Policy
Effective March 22, 2006
